FAQs | KC Custom Glow Up

Frequently Asked Questions

1. What is the process for Marquee rental?

**Fill out and submit the "request for quote" form and/or email us for availability. Once availability is confirmed, we will send you a quote that will be good for up to 10 days. If you decide you want to proceed with the reservation, we will ask you to sign a rental agreement and submit a 50% down payment at that time to secure the order (with the final payment due 2 weeks prior to the event). We will send you a reminder invoice approximately 3 weeks out as we understand things can get crazy busy! Leading up to your event, we may have some questions regarding set-up technicalities, etc., but if you are unaware of all the logistics, we are happy to work with your event coordinator and/or venue. On the day of your event, we will deliver, set up, and tear down your display at the predetermined time. Voila!

2. What is the cost to rent?

**Please refer to our price lists for a breakdown of fees/extras, etc. It will provide you with all the information you will need prior to ordering.

3. How far in advance do I need to place an order?

**The short answer... as soon as possible!:) We do ask that you try to place your "custom" order at least 2 months prior to your event (if feasible)... The more notice we have, the better the chance of date availability and in-stock inventory. Dates fill up quickly!

**However, if you need something in a rush or close to your event date, please feel free to reach out, as we may be able to accommodate your request!!

4. Do I have to have access to electricity?

**Yes... At this time, our marquee letters do require electricity to be able to fully "light up" your occasion. However, adding balloons and/or floral is a great alternative (if you do not have access to an outlet or during those daylight occasions!).

5. Do you require a down payment? And when is final payment due?

**Yes... 50% is due to secure the order and the additional 50% is due 2 weeks prior to the event.

6. Can I customize the color of bulbs?

**Absolutely! There is an additional $20 upgrade fee for up to 4 letters/numbers. Additional letters/numbers may be subject to an add'l charge. With ample notice, we are able to accommodate most basic color requests.

7. Can the letters/numbers be placed outdoors?
**They can be outdoors but do work best on a flatter surface. In the case of severe weather, heavy rain, wind, etc., it is not recommended that they be or remain outside due to safety concerns (with electricity, etc.). KCCGU does have the right to request an alternative setting in the venue if severe weather (or potential for severe weather) is in the area. Therefore, it is the customer's responsibility to have a backup plan due to unpredictable weather.

8. What is your cancellation policy?
Due to the customization of services, cancellations that occur before final payment is due will have their down payment applied to an alternative date of the customer's choosing, and within a 6-month time span of the original order date (and based on availability).
If your order is canceled after the final payment is received and within that two-week time frame leading up to your event, you will be refunded 50% of your payment (as it is often very difficult to fill those spots on such late notice).
**If final payment is not received 2 weeks prior to the event, you may be subject to cancellation from the vendor and forfeit your down payment.

9. Can I have two lines of text in my display?
We do have a rack that can stack two lines of text. It is dependent on the size of display, so please inquire for more details. Racks are limited so reserve yours today!

10. What is the size of your letters, numbers, symbols?
Most of our characters are ~3.5 ft tall x 2.5 ft wide x 0.5 ft deep with the exception of: "M", "W", "Q", "&" and our heart which are ~3 ft wide; Our "I" and "1"s range between 12-18 inches across.